Wendy Wheeler ([info]zainybrain) wrote,
@ 2008-02-25 15:27:00
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Current mood: irritated
Entry tags:austin life

Connection problems
My trusty mac G4 has been in and out of Fry's Appled-certified service department for the past 5 days. They diagnosed a failing powersupply, which I had to order myself from Apple since they couldn't get one legally, and then they put it in for me.

But they didn't hook my hard drives back up.

Once they fixed that, they didn't take correct care of the cords and connectors, so my CD/DVD drive wouldn't work.

I've been lugging that heavy tower in and out for days now. Even the gatekeeper at Fry's asked me this morning "Is that power supply still going bad?"

So I've had only 2 hours use of my own system since Wednesday. Hopefully I'll be back up and online tonite...


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[info]mer_elizabeth
2008-02-26 05:37 pm UTC (link)
First of all that is just bad customer service, I would talk to a manager about either getting all fees waived or getting them at least reduced. Second, something as simple as a power supply shouldn't take three trips to Frys. Complain, and complain loudly.

(Reply to this) (Thread)
They *were* chagrined
[info]zainybrain
2008-02-29 04:36 am UTC (link)
The charges were the $99 for the original diagnostics, then $45 to replace the powersupply. The other stuff was no charge -- it being their fault and all. The worst I can say is that somebody goofed when they didn't boot up the mac to check it or they would've seen the HD was hooked up wrong. As far as the CD/DVD drive, if they don't have an Apple keyboard, they don't have that Eject key to test it. I myself wouldn't have realized it was disconnected if I didn't owe somebody a Word doc. They scrambled to put my mac first on the return trips, and people who hadn't worked on it had heard of the mac problems.

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